Shipping

Shipping & Delivery Terms

What is a PRE ORDER? 
Preorder simply means that the item is not yet available for shipment. Items purchased on preorder are given a date when the item is expected to be ready for posting. You will receive an email with your tracking information when the items are ready and have been posted.  By placing a pre order item/s, your entire order will be shipped when ALL products become available. (If you urgently need a product that is in stock before the pre order item is available, please place two seperate orders). Please note: Delivery dates included in the description of items are approximate and subject to change. The shipping window stated reflects when the item will be shipped out - you need to allow a few days for it to arrive depending on your selected shipping method & where you are located.

Christmas Delivery Dates
To receive your items in time for Christmas we recommend ordering them by the following dates;
Tracked Postage - Thursday 10th December
Express Postage - Thursday 17th December

Domestic Shipping
Your order will be delivered through Australia Post eParcel. The delivery time to your destination will vary according to your postcode. Full details can be found at www.auspost.com.au. Please allow extra time for post deliveries at peak times eg. Christmas and Easter. Bender & Friends does not accept any responsibility for shipping times, and we cannot refund items that arrive later than required, although you may return them at your cost for a credit.

Please make sure all postal information is correct and up to date, as we take no responsibility for incorrect information or sending your item to the incorrect address. Please advise us asap PRIOR to sending your item if your address is incorrect and provide us with the correct information. Once your item is shipped unfortunately there is nothing further we can do.

We ship within 1-2 days of ordering.

Do you ship internationally?
Unfortunately at the moment we only ship Australia-Wide.

How much is postage?
For all orders under $120, shipping is $10 with an option for express shipping available.
Orders over $120 receive FREE standard shipping Australia-Wide, with the option for express shipping at an extra cost.

*All prices are quoted in Australian dollars

Where are my items shipped from?
All items are shipped from Sydney, Australia.

Can I pick up my order if I'm located in Sydney?
Unfortunately we don't offer a pick up option at the moment.

Can I track my order?
Yes! For domestic orders you can track the delivery status of your order at the www.auspost.com.au website.

Delivery within Australia?
Delivery times will vary depending on your location. Below is an estimated guide for standard deliveries and when you can expect delivery of your parcel; Please note these times are a guide and may vary. (Please allow extra time over the christmas period and allow for public holidays). The delivery time to your destination will vary according to your postcode. Full details can be found at www.auspost.com.au. Express orders within the metro areas will arrive in 1 business day. 

Sydney Metro

1-3 business days

QLD Country

3-4 business days

Brisbane Metro

1-3 business days

NSW Country

2-4 working days

Melbourne Metro

1-3 business days

VIC Country

3-4 working days

Adelaide Metro

1-3 business days

SA Country

3-4 working days

Tasmania

3-5 business days

Western Australia

5-16 working days

Northern Territory

5-16 business days